Please read thoroughly through these T&Cs - and then email to confirm acceptance. Without this email no daycare or boarding can go ahead.
If you have any queries, don't hesitate to get in touch.
You agree to ensure your dog has not eaten a meal in the 90 minutes prior to arriving at/walking with Dexter's Dogs, to ensure sufficient time to digest food before any exercise or play. Failure to do so may contribute to the potentially life-threatening condition Bloat (Gastric Torsion). (A biscuit is fine)
You agree to take any necessary measures or precautions to ensure that your dog is continuously free of contagious, infectious, or otherwise communicable diseases. You further agree to notify Dexter's Dogs immediately of any infectious and/or contagious disease or conditions your dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites.
If your dog is going to have any vaccinations in the two weeks prior to boarding with us, please let me know straight away.
Dexter's Dogs reserves the right to refuse walks/daycare/boarding for any dog displaying symptoms of illness. If your dog develops any type of cough whatsoever, please notify me before coming.
If your dog is on any medications, we must receive instructions via email, at least two days prior to your dog's arrival for boarding.
Please note that we do not accept written instructions nor via text.
Instructions must be clear and accurate.
Dogs must have a secure and safe collar and/or harness. Collars and harnesses must fit securely and not be sufficiently loose that they can be slipped. This must include an ID tag with your contact details. We will also attach our own ID tag as an extra precaution when walking your dog both on and off lead.
Once we are sure your dog is recalling reliably, we will allow your dog off lead UNLESS instructed otherwise by you via text or email.
You accept full liability for any loss or damage caused by your dog whilst being walked. Dexter's Dogs is not held accountable for vet fees or third party claims whilst your dog is in our care. You agree to indemnify Dexter's Dogs in full against any liability arising from such harm or damage to a third party.
You undertake to make full disclosure of any quality or characteristic which might make your dog not suitable for walking, daycare or boarding, including behavioural or health problems, antisocial behavior, including aggression. Failure on your part to disclose any matter which might render your dog unsuitable for these activities and services will be deemed a material omission amounting to a fundamental breach of our agreement.
We make every effort to contact owners in the event of an emergency. We ask that you provide us with a contact number of a trusted third party should we be unable to make contact. However, we reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. You will be responsible for payment of any veterinary fees incurred by Dexter's Dogs.
You agree that supervised off-leash socialisation and interaction between dogs is allowed. You also acknowledge that dogs can be unpredictable in behaviour and are aware of the risks involved in such play, and assume all risks.
Whilst every possible care and attention is given to your dog whilst they are with us, Dexter's Dogs cannot be held responsible for any illness or injury arising from their time in daycare or boarding. Any vet fees incurred during your dog's stay will be covered by you the owner. We strongly advise that all dogs are covered by pet insurance.
On rare occasions, a dog will develop behaviours that mean daycare/boarding must be terminated. These include resource guarding, excessive barking, excessive marking in the house. If this is the case, either you or your emergency contact will be expected to collect your dog asap.
In the event that you or your emergency contact do not come and collect your dog, we will have no choice but to place your dog with a local kennel and you will be liable for all and any fees.
Dexter's Dogs will care for your animal as you would, however we cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
We understand that normal wear and tear sometimes happens when dogs are together in a home environment. However, if your dog damages or destroys the dog beds/furniture/rugs/flooring you will be liable for replacing these items.
You agree that your dog is permitted to mix with/board with the resident dogs and also any other dogs that are at Dexter's Dogs for daycare and/or boarding.
You agree that you are happy for your dog to mix in the house and on walks with the resident dogs.
You agree that you are happy for your dog to mix on walks with other guest dogs.
You agree that if boarding here, your dog can share a room with other guest dogs (unless we decide to keep your dog upstairs at night, which we always do with young dogs)
If you are bringing dry food, this must be in an airtight container.
We are not able to accept dry food in bags of any sort - we cannot seal them or store them.
Please be aware that no boarding dates are reserved unless a deposit has been taken to reserve the requested dates. Once you have sent the deposit, you will receive an email confirmation of your dates.
If the boarding dates are cancelled at your end, the deposit is non refundable - unless Dexter's Dogs manages to rebook those same dates, in which case we will of course refund.
If you return early and choose to collect your dog prior to the end of the boarding period, please note that no refund is given. Once those dates are reserved for your dog, we will be turning away other owners who would like the same time period.
The balance of the boarding fee must be paid in full by 6pm the day before your dog arrives. If we do not receive this, we will have no choice but to cancel your reservation.
£22 (adult dogs over one year)
£25 (dogs under one year)
You consent to your dog being photographed and included in posts on social media/ website by Dexter's Dogs without prior approval. All such media remain the property of Dexter's Dogs.
No variation of these Terms and Conditions will have effect unless confirmed in writing by Dexter's Dogs